Review, Feedback and Online Reputation Management for local business.
Reviews and mentions of your business have a bigger impact now than ever before. People use reviews every day to decide which businesses and services to use. We help your business stand out with a set of tools designed to get you more customer reviews, showcase the outstanding ones you already have and reduce the impact of any negative reviews that may already be on the web.
Customer Satisfaction … Quicker
We use technology to choose the best time to solicit feedback from your customer. Shorten the feedback cycle and fix issues quicker resulting in happier customers and a better brand experience.
Spot Key Trends Over Time
See how your brand, store or chain performs over any length of time based on tangible metrics that equate to customer value. Give franchisees or managers tangible targets around customer satisfaction.
More Positive Genuine Reviews
Incentivizing customers to provide reviews with giveaways or discounts can result in a ban on many review platforms. ConvuentIQ increases your chances and amounts of positive reviews without breaking the rules.
Real Time Alerts
Need to know when a negative mention or review goes live? Setup real time alerts via mobile, sms or email for team members who need instant updates. Alternatively, set up a daily / weekly summary for a higher-level overview.
Improve Local SEO
Search engines use positive rankings from major review platforms as a primary ranking factor in local search. In addition, improve your pay-per-click performance by linking your rating to your adverts.
Manual and Automatic Platform Selection
ConvuentIQ makes smart choices from over 25 data points to guarantee you always have a balanced number of reviews everywhere that matters. Alternatively, choose your primary platform from within the app.